I also think that when you ask for a supervisor they shouldnt tell you they cant reach them at this time from 9a to 5 PM. The magnet was broken, and the box needed to be reset, so we could take it off of a program that it was locked on we were able to resolve this within 30 minutes out of the five days that Ive been calling. Thats unreasonable very very poor customer service, I finally was able to go on Google, an find a Customer Service main number who was able to respond very rapidly very very understanding, and came up with a virtual technician, who name was Jeff, and was very very helpful, looked at the box, looked at the door, came up with a solution. I would have to do that myself, Friday I called and ask for a supervisor was told that he would have to call me within 24 to 48 hours,Large as Brinks company with over 5 to 20 supervisors at a location nobody could call me within eight hours. Couldnt find anything wrong ,Tuesday I the call saying that my alarm is still going off no problem phone technician did a dialysis check could not find a problem, Its now Wednesday called was told the same thing, Thursday I called and was told that the batteries needed to be replaced,They do not have technicians to do that. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies. The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. Overall, my experience with Brinks Home Security has been disappointing. To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so. The final straw for me was when I decided to cancel my service with Brinks. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. This approach seems outdated and unfair to customers who already invested in their security system.įurthermore, the assistance I received over the phone was far from helpful. In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression.įirst and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues. I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |